Shop Forge values your satisfaction and is committed to ensuring you have a positive shopping experience. If for any reason you are not completely satisfied with your purchase, we have a straightforward Return and Refund Policy in place. Returns To initiate a return, please contact us at [email protected] within 30 days of receiving your order. Provide your order number and details about the item you wish to return. We will guide you through the process.Conditions for Returns To be eligible for a return, items must meet the following criteria: – Must be unused and in the original packaging. – Must include all accessories, manuals, and any promotional items. – Must not be marked as non-returnable or final sale.Return Shipping Customers are responsible for the cost of return shipping, unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.Refund Process Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.Exchanges We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process above and place a new order for the desired item.International Returns Shop Forge ships worldwide. For international customers, please note that you are responsible for return shipping costs and any customs duties that may apply.Customer Support For any questions or further assistance regarding returns and refunds, please contact us via email at [email protected]. We are here to help you!